Shipping policy

POLICY
We ship nationwide within New Zealand. We value your business and as such want to ensure your order arrives in excellent condition and in a timely manner.

IN-STOCK ITEMS
In-stock items are generally processed and dispatched within 1~3 working days. Delays can be expected during promotional events.

BACKORDERS AND PRE-ORDERS
If all or part of your order is currently not in stock we will give you an expected shipping date (on this site or via email) for the item/s.

You will have the option to either:

(a) Ship entire order once all items are available; or

(b) Ship in-stock items separate to any pre-order/backorder items, for which you will be responsible for covering all shipping costs.

DELIVERY TIMES
We use third-party courier companies within New Zealand to deliver our products to you. Delivery time frames can range between 1-5 working days for most city areas, with rural areas sometimes taking up to 10 working days. 

TRACKING
All shipments will be tracked. After orders are processed and shipped, you will be supplied with tracking details via email. Once the order has shipped, please contact the courier company directly for any inquiries about the status of your package. We have no control over the outcome or delivery speed of the third-party couriers we use but are happy to assist in contacting the courier company if needed. 

CHANGE OF DELIVERY ADDRESS
If your order has not yet shipped, you may contact us directly to request a change of address. Please note that any request can not be guaranteed to be completed before shipment. We are unable to redirect shipped packages. It is the sole responsibility of the customer to coordinate any redirects with the courier company.

DELAYS & MISSING PACKAGES
Shipping delays are out of our control, and Prolectables is not responsible for the delay occurred by any NZ courier companies we use.

Once the package is delivered we have no control over what happens to the package. Replacements and refunds for missing packages scanned as "delivered" will not be given. 

We are not responsible for lost or stolen packages or packages delayed in transit.

NON-REFUNDABLE SHIPPING
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason. 

RURAL DELIVERIES
In the case that an order is made to a rural address we may contact you via email to discuss shipping options. In some cases a surcharge may be required to be paid before the order can be processed. This charge is to cover the fees charged by the third-party courier company delivering the package.