Refund policy

 

POLICY
We offer a 7-day money-back guarantee on our products*. We are confident that you'll love our products and if not, you can return them within 7 days of the date on which you have received the product for a full refund (minus all shipping costs). 

*Sale items (including bundle deals), mystery boxes, blind items, and any other product which has a chance to be one of two or more options (including chase chance Pop! Vinyl) are excluded from our 7-day return policy.

If the received product/s have any manufacturer defects, we will offer either a replacement, refund, or store credit. Any damage caused by improper use or incorrect care of a product is the sole responsibility of the user. Normal wear and tear are not considered as an acceptable cause for a return. 

RETURNS / EXCHANGES
Prolectables requires all item returns to be approved and authorised by us before the arrangement of the return. Please contact us at prolectables@gmail.com with the subject line "Return" if you need to request a return. We reserve the right to deny any unauthorised returns. 

 

For all 7-day money-back guarantee returns, the goods must be returned in their original packaging materials, cartons and boxes unless specifically advised. They must also be complete with all parts and accessories, in a resealable and brand new condition, and in their original layout. We reserve the right to reject any returned items which do not meet our return requirements.

For returns of faulty items, it is the buyer's responsibility to ensure that the goods are adequately packaged in order to ensure that they are not damaged during the return transit. 

Unless goods are returned due to an incorrect description, or if they are faulty or defective on arrival, or damaged in transit (within 7 days of delivery), goods must be returned at the buyer's expense using registered post.

If you choose to cancel your order due to a change of mind, a restocking fee may apply. This fee helps cover banking charges, administrative processing, handling, and inventory management costs associated with the cancellation.

Restocking fees apply only to change-of-mind cancellations and do not affect returns for faulty or misdescribed items, which are protected under the Consumer Guarantees Act 1993.

If your pre-order is delayed and you decide to cancel, we completely understand — in such cases, we will waive any restocking fees.

All returned parcels must be sent via registered track and trace post as we cannot be responsible for items which are lost or damaged in the mail on the way back to us.